Healthcare is on the brink of a massive and irreversible disruption. While businesses in every industry are undergoing change at unprecedented speed, healthcare has fallen behind on this digital transformation push. Catching up often feels like running after a moving train.
People hate change. It’s human nature. When everything seems to be working, introducing something new is scary. What if the change fails? What if the change demands new processes and rules and software that make daily tasks more challenging?
These are the fears employees feel when their organization is on the cusp of change. They are particularly strong when that change involves implementing new technology.
Of all of the obstacles that can derail your digital transaction management platform initiative, the human component is the most significant. Resistance to change is the single most important and difficult challenge to overcome. But by being proactive, you can prevent the greatest barriers to change and make sure your digital transformation efforts go smoothly.
Effectively and proactively communicate to eliminate barriers
When implementing a digital transaction management platform, your employees need to understand that this change is an opportunity, not a threat. Be transparent about what will be different and invite affected employees to work with you to implement the change and provide feedback once it is underway.
Giving your employees a seat at the table gives them an opportunity to champion the initiative – not just provide valuable insight.
Training and ongoing support are your keys to successful implementation
You might do everything right to prepare your employees for your digital transformation. But when it comes down to implementing new software, inadequate training will render all that prior work useless. Effective training is critical to the success of your digital transaction management platform.
Without it, employees will become frustrated and demoralized. They won’t be able to perform their tasks efficiently, and overall productivity will drop.
Traditional training models, such as classroom sessions and webinars, no longer fit the current paradigm. Instead, training tools that provide personalized, contextual guidance at the time of need are most effective. A Digital Adoption Platform (DAP) is a proven effective software onboarding tool. It automatically detects user friction and delivers real-time navigational prompts to guide employees through tasks on any platform with ease. Beyond the implementation period, a DAP eliminates the forgetting curve by providing ongoing support.
Implement a digital transaction management platform with confidence
Everyone agrees that digital transformation is a strategic imperative for business, irrespective of industry. The question is not whether to implement a platform, but how. Big changes require strong leadership, agility, and momentum. The right choice will help you manage change and gain employee buy-in. You must choose the right digital tools, and provide the best possible training.